At The ACV Keto Gummies, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we are here to help.
1. Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.
- Return Window: You have [30] days from the date of purchase to initiate a return.
2. Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund.
- Method of Refund: Refunds will be credited to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Products marked as final sale
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
4. Exchanges
If you received a defective or damaged item, please contact us immediately at [Insert Contact Email] or [Insert Contact Phone Number]. We will arrange for a replacement at no additional cost to you.
5. Shipping
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Errors: If we made a mistake with your order (e.g., wrong item shipped), we will cover the cost of return shipping.
6. How to Initiate a Return
To start a return, please contact us at [Insert Contact Email] with your order number and details about the product you wish to return. We will provide you with further instructions on how to proceed.